If you would like to return your recently purchased item, please ship the pair you would like returned to the address below with your order number clearly written on the package & not on the Shoe Box.
If you are interested in exchanging your recently purchased item, please ship your items back to the address below and purchase the replacement item online only.
Please do not mark or put any shipping labels on the Shoe Box that is being returned. Shoe boxes that have an order number or shipping labels applied directly will be subject to a CA$10 penalty.
Items can only be exchanged & the amount paid cannot be refunded. However, we can issue a Store Credit Card after receipt of the item. This card will be valid for a period of one year from the date of issue. You may buy items in-store or online using this credit card.
Customers will be responsible for the cost of returning the items to the store. Please note that all items bought under any promotion are final sales. A restocking fee of $10 is applicable on all items that were shipped under FREE freight criteria.
Attention: The Shoe Box
Unit 207 (2nd. Level)
1496 Cartwright Street,
Vancouver BC, V6H 3Y5
We understand that finding the right size & fit can be challenging due to foot shapes & sizes. Moreover, the growth in certain ages changes the foot sizes every 4-8 months.
We recommend & encourage our customers to please come & physically try out options for their little ones at the store. This will ensure that you get the right size & most comfortable fit for your beloved child.
In case you are unsure of the proper size, you may contact our specialist at [email protected] & we will guide you to select the proper size prior to shipping.
You cart is currently empty